Not long ago, I had a meeting with my boss, who also happens to be one of my mentors, and after some other discussion asked him one of my favorite open-ended questions:
What should I be thinking about that I’m not yet?
After a few moments of thought, he started drawing a diagram that I’ve roughly recreated below:
He highlighted that I, and many of our team, are operating in the middle area on this graph. We’re working hard, we’re efficient, and we’re getting a lot done. We feel like we’re just barely keeping up, but we are keeping up and we’re making serious progress. He also pointed out that some of our team members who’ve struggled, and sometimes left, got stuck in the left hand side of the graph, feeling like they were pouring work in and never able to get ahead.
Then he challenged me.
I want you to figure out how to get you and everyone on your team over into the right side of this graph.
Moving from Holding On to Breaking Through
Operating on the right side of the graph means getting more impact for less effort. It means optimizing not just for efficiency but for effectiveness. It means rethinking goals and tasks to create radically different strategies. Lets take a look at what this can mean in different areas.
Breakthroughs in Software Engineering
Breaking through in engineering means finding ways of overcoming the ‘Not Invented Here’ syndrome and leveraging existing tools and libraries. It means boiling things down to the root of the problem and creating radically less code to solve the same number of problems. It means learning and using the most efficient frameworks and investing time and energy in your tooling. It means automating your tests, streamlining your deploys, and biasing every project towards creating something that can be reused and repurposed.
Breakthroughs in Customer Support
Breaking through in customer support means finding ways to move from the 1 plus 1 plus 1 model of supporting customers to a leveraged and scalable one. It means taking problems that come up over and over again and writing documentation that clearly resolves them. It means taking a set of individual customers and creating a place where they can converse, create community, and help solve each others problems.
Breakthroughs in Marketing
Breaking through in marketing means turning your best customers into your best evangelists. It means empowering others to write your content, spread your message, and bring new people into the fold. It means finding creative ways to connect and reuse your content and materials across multiple mediums and locations. It is creating self-perpetuating material that engage people, causing them to interact and create new material that further engages people and spins up the marketing flywheel.
Breakthroughs in Management
Breaking through in management is successfully engaging in this exercise with each of your team members. It is moving away from making sure tasks get done and moving towards reimagining productivity and effectiveness. Away from keeping checklists and towards teaching and mentoring. In essence, away from management and towards leadership of empowered team members that self-manage.
Where else can we break through?
As I’m mulling on this more and more, I find myself wondering how I can apply this perspective to other parts of my life. What does breakthrough parenting look like? I live my parenting life somewhere between the left and middle of this spectrum, more often on the left. What does breakthrough fitness look like? Breakthrough relationships?
Leave me a comment, I’d love to engage on these ideas.